we999 Privacy Policy — Your Information Is Safe With Us

we999 ("we", "our", or "the platform") is a trusted online casino and betting platform in Bangladesh. When you register or use our services at we999.cam, we collect certain personal information.

This privacy policy explains what information we collect, how we use it, who we share it with, and how we keep it secure. This policy is a supplement to our Terms and Conditions.

By using our website, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

2.1 Registration and Account Information

When you create an account at we999, we may collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Preferred username and password (stored in encrypted form)

2.2 Identity Verification Information (KYC)

A copy of your National ID (NID) or passport, a selfie or liveness proof, and address verification documents may be required to ensure secure transactions and legal compliance.

2.3 Financial Information

We do not store card numbers or full bank account details directly. Information required for payment processing (such as bKash, Nagad, Rocket, or bank transfer references) is used solely to complete transactions.

2.4 Automatically Collected Information

The following information may be collected automatically while you use our site:

• IP address and device information
• Browser type and version
• Operating system
• Site access times and page browsing history
• Referrer URL (where you came from before visiting our site)
• Session information (login time, idle time)

We use the information we collect for the following purposes:

3.1 Account Management

Your information is used to create, verify, and manage your account; to maintain transaction history; to process bonuses and rewards; and to determine your VIP level.

3.2 Service Improvement and Personalisation

By analysing your gaming preferences and usage patterns, we can provide a better service. This includes information about your preferred games, betting history, and time spent on the site.

3.3 Security and Fraud Prevention

We monitor login information and activity patterns to protect against unauthorised access, fraudulent transactions, and account hacking.

3.4 Communication and Support

Your email address or mobile number may be used to send you transaction confirmations, account notifications, and customer support communications.

3.5 Legal Obligations

We are required to retain and disclose certain information in accordance with applicable laws and regulations. Information may need to be provided in response to a valid request from a legal authority.

3.6 Responsible Gaming

By monitoring your gaming activity, we can identify potentially problematic behaviour and provide support in line with our responsible gaming guidelines.

We do not sell, rent, or provide your personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

4.1 Service Providers

Only the information necessary to deliver services is shared with payment processors (bKash, Nagad, Rocket, bank transfer), technology infrastructure providers, and game software suppliers. All such partners are contractually bound to uphold our privacy standards.

4.2 Legal Requirements

We may be required to disclose information as part of a court order, government directive, or legal process. In such cases, we will always disclose only the minimum information necessary.

4.3 Business Transfers

In the event of a sale, merger, or acquisition of any part of our business, user data may be transferred. We will notify you in advance in such circumstances.

4.4 With Your Consent

For any sharing of information with third parties beyond the purposes described above, we will obtain your explicit consent.

Our website uses various types of cookies and similar technologies.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site. Without them, login sessions cannot be maintained, shopping carts cannot be retained, and security features do not work properly. These cookies cannot be disabled.

5.2 Performance Cookies

These cookies help measure site performance and improve the user experience. The data they collect is kept anonymous.

5.3 Functionality Cookies

These cookies are used to remember your language preference, display settings, and other personalised features.

5.4 Managing Cookies

You can control cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some important features of the site from working.

We have implemented industry-standard technical and organisational measures to protect your personal information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted in encrypted form.
• Password Hashing: Your password is never stored directly; only a one-way cryptographic hash is retained.
• Access Controls: Only authorised staff can access specific data as required for their role.
• Security Audits: We regularly conduct system security testing and vulnerability assessments.
• Data Backups: All data is stored in secure, encrypted backups.

Please be aware that transmitting information over the internet is not entirely without risk. We strive to provide the highest level of protection, but no system can be claimed to be 100% secure.

We retain your information only for as long as necessary:

• Account Information: For as long as your account is active, and for the legally required period after the account is closed.
• Transaction Records: Financial transaction data may be retained for an extended period in accordance with applicable law.
• Identity Verification Documents: For as long as required to meet legal obligations.
• Log Files: Retained for a limited period for security analysis purposes.
• Marketing Preferences: Until you withdraw your consent.

Once the retention period has ended, data is securely deleted or anonymised.

You have the following rights over your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We are committed to responding to such requests within 30 days.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request that it be corrected. Most information that can be corrected you can update yourself through your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, information required for legal obligations, dispute resolution, or enforcement of agreements may not be possible to delete.

8.4 Right to Restrict Processing

In certain circumstances you may ask for the processing of your information to be restricted — for example, if the accuracy of the data is disputed or the processing is unlawful.

8.5 Right to Data Portability

You may request that information you have provided to us be given to you in a structured, commonly used format.

8.6 How to Exercise Your Rights

To exercise any of the above rights, contact us at [email protected] or through the site's 24/7 live chat.

we999 services are intended solely for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is a mandatory step during registration. If we become aware that a minor has registered, that account will be closed immediately and all associated data will be deleted.

If a parent or guardian suspects that their minor child has registered on our site, please notify us immediately at [email protected].

Our platform integrates services from third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi) and payment providers.

These third-party systems follow their own privacy policies outside of our control. We are not responsible for their data practices. You are advised to read the privacy policies of these services individually.

Our partner payment providers (bKash, Nagad, Rocket, and banks) operate according to their own data protection policies and are governed by their own licences and regulatory frameworks.

We may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• Through a prominent notice on our site
• By sending a notification to your registered email
• By updating the "Last Updated" date at the top of this page

If you continue using the site after the changes take effect, you will be considered to have accepted the updated policy. If you disagree with the changes, you may close your account at any time.

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us in the following ways:

• Email: [email protected]
• Live Chat: Available directly on the site 24/7

We will try to respond to all privacy-related requests within 30 business days. For urgent security issues, we will respond more quickly.

For more information, you can also visit our About Us, Terms & Conditions, and FAQ pages.